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Privacy and security notice

Introduction

Thank you for visiting the New York State Department of Motor Vehicles website. This website is designed to make it easier and more efficient for individuals and businesses to interact with the New York State Department of Motor Vehicles. The New York State Department of Motor Vehicles recognizes that it is critical for individuals and businesses to be confident that their privacy is protected when they visit the New York State Department of Motor Vehicles' website.

Consistent with the provisions of the Internet Security and Privacy Act, the Freedom of Information Law, and the Personal Privacy Protection Law, this policy describes the New York State Department of Motor Vehicles' privacy practices regarding information collected from users of this website. This policy describes what information is collected and how that information is used. Because this privacy policy only applies to this website, you should examine the privacy policy of any website, including other state agency websites, that you access using this website.

For purposes of this policy, "personal information" means any information concerning a natural person which, because of name, number, symbol, mark, or other identifier, can be used to identify that natural person. The New York State Department of Motor Vehicles does not collect any personal information about you unless you provide that information voluntarily by sending an e-mail, responding to a survey or completing an online transaction.


Information Collected Automatically When You Visit this Website

When visiting this website the New York State Department of Motor Vehicles automatically collects and stores the following information about your visit:

(i) User client hostname. The hostname or Internet Protocol address of the user requesting access to a state agency website.

(ii) HTTP header, "user agent." The user agent information includes the type of browser, its version, and the operating system on which that the browser is running.

(iii) HTTP header, "referrer." The referrer specifies the web page from which the user accessed the current web page.

(iv) System date. The date and time of the user's request.

(v) Full request. The exact request the user made.

(vi) Status. The status code the server returned to the user.

(vii) Content length. The content length, in bytes, of any document sent to the user.

(viii) Method. The request method used.

(ix) Universal Resource Identifier (URI). The location of a resource on the server.

(x) Query string of the URI. Anything after the question mark in a URI.

(xi) Protocol. The transport protocol and the version used.

None of the foregoing information is deemed to constitute personal information.

The information that is collected automatically is used to improve this website's content and to help the New York State Department of Motor Vehicles understand how users are interacting with the website. This information is collected for statistical analysis, to determine what information is of most and least interest to our users, and to improve the utility of the material available on the website. The information is not collected for commercial marketing purposes and the New York State Department of Motor Vehicles is not authorized to sell or otherwise disclose the information collected from the website for commercial marketing purposes.


Cookies

Cookies are simple text files stored on your web browser to provide a means of distinguishing among users of this website. The use of cookies is a standard practice among Internet websites. To better serve you, we occasionally use "session cookies" to enhance or customize your visit to this website. Session cookies can be created automatically on the device you use to access this state agency website but do not contain personal information and do not compromise your privacy or security. We may use the cookie feature to store a randomly generated identifying tag on the device you use to access this website. A session cookie is erased during operation of your browser or when your browser is closed.

The software and hardware you use to access the website allows you to refuse new cookies or delete existing cookies. Refusing or deleting these cookies may limit your ability to take advantage of some features of this website.


Information Collected When You Email this Website or Complete a Transaction

During your visit to this website you may send an email to the New York State Department of Motor Vehicles. Your email address and the contents of your message will be collected. The information collected is text only. Your email address and the information included in your message will be used to respond to you, to address issues you identify, to improve this website, or to forward your message to another State agency for appropriate action. Your email address is not collected for commercial purposes and the New York State Department of Motor Vehicles is not authorized to sell or otherwise disclose your email address for commercial purposes.

During your visit to this website you may complete a transaction such as, a renewal of your registration, ordering a custom plate, and ordering a duplicate title, license or registration. The information, including personal information, volunteered by you in completing the transaction is used by the New York State Department of Motor Vehicles to operate New York State Department of Motor Vehicles programs, which include the provision of goods, services, and information. The information collected by the New York State Department of Motor Vehicles may be disclosed by the New York State Department of Motor Vehicles for those purposes that may be reasonably ascertained from the nature and terms of the transaction in which the information was submitted.

The New York State Department of Motor Vehicles does not knowingly collect personal information from children or create profiles of children through this website. Users are cautioned, however, that the collection of personal information submitted in an email will be treated as though it was submitted by an adult, and may, unless exempted from access by federal or State law, be subject to public access. The Agency strongly encourages parents and teachers to be involved in children's Internet activities and to provide guidance whenever children are asked to provide personal information online.


Information and Choice

As noted above, the New York State Department of Motor Vehicles does not collect any personal information about you unless you provide that information voluntarily by sending an email, responding to a survey, or completing an online form. You may choose not to send us an email, respond to a survey, or complete an online form. While your choice not to participate in these activities may limit your ability to receive specific services or products through this website, it will not normally have an impact on your ability to take advantage of other features of the website, including browsing or downloading information, or limit your ability to use other available means to conduct your business, such as by regular mail, by telephone/IVR or through an office visit.


Disclosure of Information Collected Through This Website

The collection of information through this website and the disclosure of that information are subject to the provisions of the Internet Security and Privacy Act. The New York State Department of Motor Vehicles will only collect personal information through this website or disclose personal information collected through this website if the user has consented to the collection or disclosure of such personal information. The voluntary disclosure of personal information to the New York State Department of Motor Vehicles by the user, whether solicited or unsolicited, constitutes consent to the collection and disclosure of the information by the New York State Department of Motor Vehicles for the purposes for which the user disclosed the information to the New York State Department of Motor Vehicles, as was reasonably ascertainable from the nature and terms of the disclosure.

However, the New York State Department of Motor Vehicles may collect or disclose personal information without consent if the collection or disclosure is: (1) necessary to perform the statutory duties of the New York State Department of Motor Vehicles, or necessary for the New York State Department of Motor Vehicles to operate a program authorized by law, or authorized by state or federal statute or regulation; (2) made pursuant to a court order or by law; (3) for the purpose of validating the identity of the user; or (4) of information to be used solely for statistical purposes that is in a form that cannot be used to identify any particular person.

Further, the disclosure of information, including personal information, collected through this website is subject to the provisions of the Freedom of Information Law and the Personal Privacy Protection Law and the Driver Privacy Protection Act (DPPA).

The New York State Department of Motor Vehicles may disclose personal information to federal or state law enforcement authorities to enforce its rights against unauthorized access or attempted unauthorized access to the New York State Department of Motor Vehicles' information technology assets.


Retention of Information Collected Through this Website

The information collected through this website is retained by the New York State Department of Motor Vehicles in accordance with the records retention and disposition requirements of the New York State Arts and Cultural Affairs Law.  In general, the Internet services logs of the New York State Department of Motor Vehicles, comprising electronic files or automated logs created to monitor access and use of Agency services provided through this website, are retained for up to seven years and then destroyed. Information, including personal information, that you submit in an e-mail or when you complete a survey, registration form, or order form is retained in accordance with the records retention and disposition schedule established for the records of the program unit to which you submitted the information.

Information concerning these records retention and disposition schedules may be obtained through the Internet privacy policy contact listed in this policy.


Access to and Correction of Personal Information Collected Through this Website

Any user may submit a request to the New York State Department of Motor Vehicles privacy compliance officer to determine whether personal information pertaining to that user has been collected through this website. Any such request shall be made in writing and must be accompanied by reasonable proof of identity of the user. Reasonable proof of identity may include verification of a signature, inclusion of an identifier generally known only to the user, or similar appropriate identification. The address of the privacy compliance officer is:

New York State Department of Motor Vehicles
FOIL Unit Manager
6 Empire State Plaza, Room 222
Albany, New York 12228

The privacy compliance officer shall, within five (5) business days of the receipt of a proper request, provide access to the personal information; deny access in writing, explaining the reasons therefore; or acknowledge the receipt of the request in writing, stating the approximate date when the request will be granted or denied, which date shall not be more than thirty (30) days from the date of the acknowledgment.

In the event that the New York State Department of Motor Vehicles has collected personal information pertaining to a user through the state agency website and that information is to be provided to the user pursuant to the user's request, the privacy compliance officer shall inform the user of his or her right to request that the personal information be amended or corrected under the procedures set forth in section 95 of the Public Officers Law.


Confidentiality and Integrity of Personal Information Collected Through this Website

The New York State Department of Motor Vehicles is strongly committed to protecting personal information collected through this website against unauthorized access, use or disclosure. Consequently, the New York State Department of Motor Vehicles limits employee access to personal information collected through this website to only those employees who need access to the information in the performance of their official duties. Employees who have access to this information follow appropriate procedures in connection with any disclosures of personal information. Credit Card numbers and credit card expiration dates are encrypted and are not able to be viewed by staff.

In addition, the New York State Department of Motor Vehicles has implemented procedures to safeguard the integrity of its information technology assets, including, but not limited to, authentication, monitoring, auditing, and encryption. These security procedures have been integrated into the design, implementation, and day-to-day operations of this website as part of our continuing commitment to the security of electronic content as well as the electronic transmission of information.

For website security purposes and to maintain the availability of the website for all users, the Agency employs software to monitor traffic to identify unauthorized attempts to upload or change information or otherwise damage this website.


Disclaimer

The information provided in this privacy policy should not be construed as giving business, legal, or other advice, or warranting as fail proof, the security of information provided through this website.


Contact Information

For questions regarding this Internet privacy policy, please contact:

New York State Department of Motor Vehicles
FOIL Unit Manager
6 Empire State Plaza, Room 222
Albany, New York 12228

 

Last update to this Privacy and Security Statement: November 21, 2013