| New York State DMV - Internet Office Transactions |
| Duplicate Photo Document Orders |
If you have questions about this transaction, read the information on this page.
When you are ready to begin this transaction, use the "Go to Transaction" link at the bottom of the page.
Your mailing address on DMV files must be your current mailing address. You cannot change your address using this transaction. You can first change your address online, and then process this transaction.
NOTE: If you change your address during a vehicle registration transaction the change does not affect the address on your driver license/ID records.
If you file a request with the US Postal Service (USPS) to forward mail, there is no guarantee that the USPS will forward all DMV documents to the new address.
If the DMV does not have your current mailing address on your DMV records, read the instructions to change your address on DMV documents.
Yes, but the new document will then display your previous name. You cannot change your name during this transaction. If you recently changed your name, read the instructions to change your name on DMV documents and DMV records.
Yes, you can apply online for a duplicate of an enhanced driver license (EDL) or an enhanced non-driver photo ID Card. The fee is the same for both enhanced and non-enhanced documents.
If your driver license or learner permit was stolen or lost due to a crime, you can order a duplicate online, but you must pay the $17.50 duplicate photo document fee.
To replace a driver license or learner permit lost due to a crime free of charge, you must apply at a DMV office. See If Your License, Permit or ID is Lost or Stolen. Note: You cannot replace a non-driver photo ID card lost due to a crime for no fee by any method.
If your license, permit or non-driver photo ID card has already expired, you cannot order a duplicate online. You must renew. See Renew License, ID or Permit.
If your license, permit or non-driver photo ID card will expire within one year, you can renew your driver license, permit or non-driver photo ID card instead, and then you do not need to order a duplicate.
If your 21st birthday is within the next 40 days, you cannot order a duplicate online.
If you are under 21, and it is more than 40 days before your 21st birthday, you can order a duplicate online. But, your duplicate document will be issued with the "UNDER 21" label that appeared on the original document.
NOTE: Most driver licenses issued to people under age 21 expire on their 21st birthday. If your license expires on your 21st birthday, you will automatically receive a renewal invitation in the mail between 45 and 60 days before your birthday. If you renew by mail or at a DMV office 40 days or less before your 21st birthday, you will be issued a new license without the "UNDER 21" logo. But the new document will arrive in the mail close to your birthday. If you renew 41 days or more before your 21st birthday, your new license will still have the "UNDER 21" label.
If your license does not expire on your 21st birthday, and the fee for your "over 21" document was included in your original permit and driver fees, then the DMV automatically sends you a new driver license without the "UNDER 21" label on it. The document is delivered on or near your birthday. If you do not receive your new license within two weeks after your birthday, contact the DMV Call Center for assistance.
Allow at least two weeks to receive your new documents by mail. Express mail delivery service is not available.
If you need a document immediately, apply for your duplicate document at a DMV Office. The office can issue you a temporary, non-photo document.
This transaction is normally available 24 hours each day.
The DMV normally processes online transactions immediately. If the DMV cannot immediately process your transaction, you will receive a confirmation that the DMV "received" the information that you entered. The DMV will process your transaction on the next business day, and will send an e-mail message to confirm your transaction was processed.
There is no additional cost or fee to use this online transaction. You pay the same fees that you would pay if you did the same transaction by mail or at a DMV office.
You must use a credit card or a debit card to pay for this online transaction. The DMV accepts these credit cards:
You can use a debit card if the debit card was issued by MasterCard® or VISA® and the card does not require a personal identification number (PIN).
The DMV uses secure socket layering (SSL) to protect your information. The DMV encrypts your credit card information and your personal information so other Internet users cannot read the information. Read the DMV Privacy and Security Statement.
The online transaction shows you the amount of your payment before you submit your payment. If you do not submit your payment, the DMV will not charge the amount to your credit card.
After the DMV processes your payment, you will see the amount of the payment in the confirmation messages from the DMV and on your credit card statement.
You will need your confirmation number if you contact the DMV about your online transaction. After you select the button to submit your payment, a confirmation message will appear in your browser window. The confirmation message contains your Confirmation Number and other information about your transaction.
The confirmation message can take several seconds to appear. If the message does not appear immediately, do not select the button to submit your payment again. If you select the button more than one time, you can receive an error message.
When the confirmation message appears in your browser window, write your Confirmation Number on a piece of paper. Do not try to print or to reload the web page in your browser window. Some browsers will erase the information from the web page if you try to print or to reload the page, and you can lose your transaction information. . After you submit your payment, you will receive an email message that includes your Confirmation Number.
The document that you will receive in the mail from the DMV is the only legal proof of a valid driver license, permit or non-driver ID card. You can show the confirmation page or the email confirmation message for your order to a law enforcement officer, but they are not legal proof that your driver license, permit or non-driver photo ID card is valid.
No. You cannot cancel this online transaction after you submit your payment.
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