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MyDMV Customer Support

What is MyDMV?

MyDMV is a system that provides secure access to a variety of online services from the New York State DMV. Through MyDMV, you enter personal identification information that DMV can trust to verify your identity to create a single, secure Username and Password for your MyDMV account.

Once you have a MyDMV account with a NY.gov ID, you will not need to enter other information to identify yourself when you access MyDMV services. For example, it will not be necessary for you to enter your client identification number (CID or Driver License Number) every time you access a MyDMV service.

How do I sign up for MyDMV?

You will need your NYS Driver License, Permit or Non-Driver ID and your Social Security Number (SSN).

  1. Go to the MyDMV Home Page.

  2. Select the "Sign Up Now" button and  enter the required information and create your Username. We then email you your Temporary Password and a link back to the MyDMV Home Page.

  3. On the MyDMV Home Page, sign in with the Username you created and the Temporary Password the DMV emailed to you. NY.gov will verify your Username and Temporary Password, and ask you to create a permanent Password, and security questions and answers to reset your Password if you forget it.

  4. After you create your Password and security answers, you are logged into MyDMV, and you can select and enroll in the services you want to use.

See a video with step by step instructions for signing up.

 

What is NY.gov ID?

NY.gov ID is a system established by the NYS Office of Information Technology Services (ITS) for the creation and secure storage of Usernames and Passwords that are used to access online services from various NYS government agencies. For example, if you are a user that has enrolled for MyDMV services and you enroll at the Online Tax Center of the Department of Taxation and Finance, you can use the same NY.gov ID Username and Password to access services offered by both agencies.

If you already have an NY.gov ID Username and Password when you sign up for a MyDMV account, your MyDMV account will be associated to your current NY.gov ID Username and Password.

What is a "Temporary Password?"

When you have entered your identification information, MyDMV Services (noreply@ dmv.ny.gov) sends you an automated email that includes a Temporary Password and a link to the MyDMV Home Page. At the page, you enter your Client ID Number and your Temporary Password. This verifies that you received the email and the email address belongs to you.

Your Temporary Password is case sensitive. You must enter it exactly as it appears in the email. Do not reply to the email. It is an automated email.

The Temporary Password is different from the MyDMV/NY.gov ID Password that you create when you create your Username. You cannot use a Temporary Password as your MyDMV/NY.gov ID Password.

If you cannot find the email with your Temporary Password, go to the MyDMV Home Page and use the "Sign Up Now" button to enter your identification information again. When you successfully submit the information, MyDMV Services will send you a new email with a new Temporary Password and a link to the MyDMV Home Page to sign in.

What is a "Username?"

Your Username is the name you create when you first sign up for MyDMV. You use it to sign in to MyDMV and it also becomes your NY.gov ID Username. The same Username and Password can be used when you sign up for online services at other State agency Web sites.

Your Username can be any combination of letters and numbers only. Your Username should be something you will remember without the need to write it down, but should not be easy for other people to guess. For example, don't use your real name as your Username. Do not share your Username with anyone else.

What is a "Password?"

Your Password is a combination of characters that you create and use, along with your Username, to access MyDMV Services. It also becomes your NY.gov ID Password and can be used, along with your Username, to access online services at other State agency Web sites.

There are specific rules for the Password you create. Your Password must

  • be different from your Temporary Password and your Username
  • contain at least 8 total characters
  • include at least one upper case character and one lower case character
  • be different from your previous 12 Passwords

Your Password should be something you will remember without the need to write it down, but should not be easy for other people to guess.

When you create your Username and Password, you also create personal questions and answers that you can use to reset your Password if you forget your Password.