DMV is a great place to work!
Career Opportunity at DMV Call Center in Albany
The DMV is hiring hourly Motor Vehicle Representatives for the Albany Call Center, limited to 18 hours a week. The Albany Call Center is looking for employees to work Monday through Friday 8AM to 5PM, up to 18 hours a week. The Call Center is located on South Swan Street in Albany, New York. Candidates must have at least six months customer service experience and 30 college credits OR one year of customer service experience and a high school diploma or high school equivalency. The salary for this position is $17.63 per hour. If interested, please fax a cover letter and resume to Bridget at 518-473-0974 or email to [email protected].
Careers at DMV: More than just Licenses and Registrations
People often think of the New York State Department of Motor Vehicles (DMV) as the offices where they could obtain a driver license or renew a vehicle registration. Our employees are involved in a broader range of activities and programs which include:
- Educating and promoting highway safety through the Governor's Traffic Safety Committee (GTSC).
- Protecting consumers through inspections of automotive and body repair facilities.
- Ensuring the safety and protecting the identities of citizens through the issuance of secure documents and investigation of fraud and auto theft activities.
- Safeguarding personal information with secure computer technology.
In addition to working for a progressive and dynamic agency, there are additional benefits to working for the DMV. We are proud to offer many advancement opportunities among our varied career paths. We also offer great employee benefits and the opportunity to join a team of dedicated individuals who serve the people of our state.
DMV employees are an important asset in helping the agency to benefit the people of the state by pursuing its mission to:
- Administer the motor vehicle laws
- Provide quality customer service
- Promote traffic safety
- Protect consumers
- Verify identities
- Issue secure documents
- Protect the privacy of personal information
- Provide information services
- Collect revenues
DMV employees are an important asset in helping the agency to benefit the people of the state by pursuing its mission to issue secure identity documents, deliver essential motor vehicle and driver related services, and administer motor vehicle laws enacted to promote safety and protect consumers.
Popular career titles:
- Motor Vehicle Representative
- Investigative Specialist 1, Motor Vehicle (MV)
- Motor Vehicle License Examiner
- Automotive Facilities and Body Repair Inspector
- Highway Safety Program Representative
- Legal Specialist
- Motor Vehicle Referee
- Senior Attorney
- Public Information Specialists
- Administrative Trainee
Equal Employment Opportunity Employer
DMV is an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected category under the state and federal law. In addition to federal law requirements, DMV complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Governor’s Program to Hire Individuals and Veterans with Disabilities
The Governor's Programs to Hire Persons/Veterans with Disabilities consist of two specialized programs. These programs are coordinated efforts to place individuals with disabilities in entry-level State jobs. No initial written or oral examinations are required for appointment. You must however, submit a formal application and a medical evaluation may be necessary for program certification.
New York State Civil Service Law, Section 55-b authorizes the New York State Civil Service Commission to designate up to 1,200 positions in the non-competitive class to be filled by qualified people with disabilities. Additionally, Section 55-c of the law authorizes the designation of up to 500 positions in the non-competitive class to be filled by qualified wartime veterans with disabilities.
Additional information for Wartime Veterans or Members of the Armed Forces
New York State is proud to offer benefits to qualified Wartime Veterans and Disabled Veterans who would like to build or further a public service career with New York State or a local government in New York State.
Read the Department of Civil Service information about Governor's Program to Hire an Individual or a Veteran With a Disability Looking for Employment with New York State Government
- 1. Motor Vehicle Representatives provide quality customer service, issue secure documents and verify identities. Employees in this title have substantial contact with members of the public seeking services or information. Most positions are in various DMV field offices. Smaller numbers assigned to DMV telephone call centers, plate facilities and specialized main-office bureaus.
- 2. Investigative Specialist 1, Motor Vehicle (MV) are peace officers who perform fraud detection, undercover and counter terrorism assignments, investigate identity theft and uncover auto theft rings. Utilizing facial recognition technology and forensic vehicle examinations, Investigative Specialists perform a variety of criminal investigations, field inspections, inventories of seized properties, odometer fraud, identity verification, fraudulent document detection, vehicle theft examinations and security evaluations.
- 3. Motor Vehicle License Examiners conduct road tests, evaluate driver performance and inspect driving schools. Employees in this title conduct road tests to ensure that only qualified persons are licensed to operate motor vehicles.
- 4. Automotive Facilities and Body Repair Inspectors provide consumer protection, inspect and regulate automotive facilities, investigate improper business practices, and testify at administrative hearings. More specifically, Automotive Facilities Inspectors monitor services provided by automotive facilities. This includes inspection stations, repair shops, dealers, transporters, dismantlers, salvage pools, itinerant vehicle collectors, vehicle rebuilders, mobile car crushers, scrap processors and scrap collectors. Body Repair Inspectors investigate consumer complaints involving body repair and other automotive services regulated by the New York State Vehicle and Traffic Law and the Motor Vehicle Commissioner's Rules and Regulations.
- 5. Accountants audit DMV programs and businesses regulated by DMV utilizing innovative auditing techniques and computer technology all while safeguarding public information. Employees in this title conduct or supervise on-site field audits of the accounts and operations of regulated corporations and others governed by State and local laws and regulations.
- 6. Highway Safety Program Representatives promote traffic safety, educate the public, administer highway safety grants on behalf of the Governor's Traffic Safety Committee, and partner with traffic safety organizations. Highway Safety Program Representatives conduct on-site consultations and act as a representative of the Department of Motor Vehicles with State and local government officials, community groups and safety businesses.
- 7. Employees hired from the Legal Specialties exam for NYS DMV may plan litigation strategy, draft legislation and regulations, perform legal research and/or preside at administrative hearings.
- 8. Motor Vehicle Referees conduct administrative hearings and render decisions on most traffic violations.
- 9. Senior Attorneys provide legal assistance and support to agency program administrators by analyzing legal opinions, briefs and other material, preparing memoranda of law and conferring with administrators or parties to legal action to mediate, negotiate or settle legal issues directly related to the agency's program.
- 10. Public Information Specialists draft speeches, press releases, newsletters and reports, interact with the public and the media, prepare written materials and publicize agency programs. Employees in this title prepare written material, edit and disseminate of informational materials concerning the programs and activities through various media including newspapers, radio, television, motion pictures, periodicals and State publications.
- 11. The DMV offers administrative traineeships in these titles: Administrative Analyst, Training Specialist, Budgeting Analyst, Contract Management Specialist, Highway Safety Program Analyst, Human Resources Specialist and Property Manager. Appointments from each eligible list are made to various one-year and two-year traineeship positions in administrative, fiscal, and program areas, as vacancies occur.