Online Transactions
DMV Call Centers
DMV Call Center Representatives are available for general assistance on weekdays (except state holidays) between 8:00 a.m. and 4:30 p.m. (Eastern Time).
Important Note: Our Call Center Representatives cannot process transactions. If you need to process a transaction, do it online now!
General Telephone Assistance (DMV Call Centers)
1-518-486-9786 or 1-800-698-2931
Telecommunications Device for the Deaf (TDD)
711 or 1-800-662-1220 (have the relay operator dial 1-518-486-9786)
Get Language Assistance During Normal Business Hours
Please call us at 1-518-486-9786 for free language assistance services
Additional Numbers for Telephone Assistance
The phone numbers listed below can only be used for the DMV Service listed. Please call the General Telephone Assistance phone number listed above for other DMV Services.
Insurance Services Bureau
Contact us by phone:
8:30 a.m. - 4:15 p.m. - Weekdays (except state holidays)
1-518-474-0700
Mailing Address:
Insurance Services Bureau
New York State DMV
6 Empire State Plaza, Room 332B
Albany, NY 12228
Order Personalized and Custom Plates
Monday through Friday, 8:00 a.m. to 4:00 p.m.
Contact us by phone:
Mailing Address:
Custom Plates Unit
New York State DMV
P.O. Box 2775
Albany, NY 12220
Refund/Credit Card
Contact us by phone:
9:00 a.m. - 3:00 p.m. weekdays (except state holidays)
1-518-474-0904
Revenue Accounting - Bad Check
Contact us by phone:
9:00 am - 3:00 pm weekdays (except state holidays)
518-474-5766
Mailing Address:
Regular mail
Revenue Accounting
New York State DMV
P.O. Box 2409
Albany, NY 12220-0409
Overnight mail
Revenue Accounting
New York State DMV, Room 233
6 Empire State Plaza
Albany, NY 12228
Salvage Unit
Contact us by phone:
Schedule a Salvage Exam
1-518-486-6560
Cancel a Salvage Exam
1-518- 474-0955
Salvage Paperwork and Titles
1-518-473-0399
Mailing Address:
Auto Theft & Salvage, DFI
New York State DMV
P.O. Box 2105
Empire State Plaza
Albany, NY 12220-0105
Schedule a Road Test
Contact us by phone:
24 hours a day, 7 days a week
1-518-402-2100
Title Services Bureau
Contact us by phone:
8:30am - 4:00pm - Monday thru Friday
1-518-486-4714
Mailing Address:
Title Services Bureau
New York State DMV
6 Empire State Plaza
Albany, NY 12228
Traffic Tickets
Contact us by phone:
8:00 AM – 4:00 PM weekdays (except state holidays)
718-488-5710