DMV phone numbers

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DMV Call Centers

DMV Call Center Representatives are available for general assistance on weekdays (except state holidays) between 8:00 a.m. and 4:00 p.m. (Eastern Time). 

Important Note: Our Call Center Representatives cannot process transactions.  If you need to process a transaction, do it online now!

General Telephone Assistance (DMV Call Centers)

1-518-486-9786

Telecommunications Device for the Deaf (TDD)

711 or 1-800-662-1220 (have the relay operator dial 1-518-486-9786)

 

Get language assistance during normal business hours

 

Additional Numbers for Telephone Assistance:

The phone numbers listed below can only be used for the DMV Service listed.  Please call the General Telephone Assistance phone number listed above for other DMV Services.

Bad Check
10:00 a.m. - 2:00 p.m. weekdays (except state holidays)
1-518-474-5766

Clean Pass Vehicles
8:00 a.m. - 4:00 p.m. weekdays (except state holidays)
1-518-486-9786

Custom Plates
8:00 a.m. - 4:00 p.m. weekdays (except state holidays)
1-518-402-4838

Insurance Services Bureau
8:30 a.m. - 4:15 p.m. weekdays (except state holidays)
1-518-474-0700

Refund/Credit Card
10:00 a.m. - 2:00 p.m. weekdays (except state holidays)
1-518-474-0904

Salvage Vehicles 
Salvage exam scheduling and transport permits
9:00 a.m. - 4:00 p.m. 
1-518-486-6560

Salvage paperwork and salvage titles
Tuesdays - Thursdays 9:00 a.m. - 4:00 p.m.
1-518-473-0399

Schedule a Road Test 
24 hours a day, 7 days a week 
1-518-402-2100

Title Services Bureau 
9:00 a.m. - 4:00 p.m. weekdays (except Wednesdays and state holidays)
1-518-486-4714

Traffic Violations Bureau (TVB)
New York City
8:00 a.m. - 4:00 p.m. weekdays (except state holidays)
1- 718-488-5710

Rochester 
8:30 a.m. - 4:00 p.m. weekdays (except state holidays)
1-518-474-0941

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