Lemon Law complaints
The DMV investigates complaints against dealers, repair shops and inspection stations. The DMV does not investigate complaints under the NY State “Lemon Laws.” The New York State Lemon Laws provide a legal remedy for consumers who are buyers or lessees of qualifying new and used cars that do not conform to the terms of their written warranties and remain defective beyond a reasonable number of repair attempts.
If you have a “Lemon Law” complaint, call the Office of the NY State Attorney General at 1-800-771-7755 (1-800-788-9898 for the hearing impaired). You can find information and complaint forms at the website of the Attorney General.