Report a problem with a DMV office or representative

How do I report a problem with a DMV office or representative?

Your comments are important to us, and can help us make customer service improvements.

If possible, provide the name(s) of the representative(s) who helped you along with the date, time and location of the service you received, and phone number where we can call you during the day.


By phone

Call the DMV Call Center.


By mail

Send a letter to

Theresa L. Egan, Executive Deputy Commissioner

Department of Motor Vehicles
6 Empire State Plaza
Albany, NY  12228