Report a problem with a DMV office or representative
How do I report a problem with a DMV office or representative?
Your comments are important to us, and can help us make customer service improvements.
If possible, provide the name(s) of the representative(s) who helped you along with the date, time and location of the service you received, and phone number where we can call you during the day.
Send a letter to
Theresa L. Egan, Executive Deputy Commissioner
Department of Motor Vehicles
6 Empire State Plaza
Albany, NY 12228