Report a problem with the DMV website

If you are unable to use a DMV transaction

Notify the DMV of critical service interruptions.

By email


  • the name of the transaction (for example, ‘Renew Registration’)
  • a description of the problem and any error message displayed
  • the date and time

Do not include

Any personal information, such as your address, DMV ID Number (Client ID Number) from your NYS driver license, learner permit or non-driver photo ID card, Social Security Number, or credit card number.

Please note that this email address is only to report that a transaction is not working. We cannot respond to messages submitted.

Email address 

[email protected]


By phone

Call: 1-800-698-2931 


For other help