MyDMV Account Help

You can sign in to MyDMV two ways:

Sign In with Personal Information

Sign In with Your NY.gov ID

If you have problems signing in with either method, the topics below may help.

If you do not have a Social Security number, you can request that a one-time PIN be mailed to the mailing address on file for your New York State license, permit, or non-driver ID. This PIN will let you set up Shared Secrets. The PIN cannot be emailed to you or given over the phone. 

Make sure that the DMV has your current mailing address on file before requesting a one-time PIN. 

Request a One-Time PIN

No Eligible Document Found

If you get an error when entering your personal information, try the following:

• Make sure you enter the information from your most recent photo document. Your correct document number will only appear on your most recent photo ID.
• Double-check your document number - characters may look similar - an "i" (letter) may look like a "1" (number one) or an "O" (letter) may look like a "0" (number zero).
• Make sure that you enter the ZIP Code DMV has on file for you. If you need to update your address, you can do so after you authenticate.

Forgot Your Shared Secrets 

If you forget your shared secrets, you can request that they be reset to the last 4 digits of your Social Security number. You will then need to create new shared secrets. 

Request to Have Your Shared Secrets Reset 

Forgot Your Username

If you forgot your NY.gov username, you can request that it be sent to the email address on file for your NY.gov ID. This service will send you all of the NY.gov usernames on file for your email address.

Request Your NY.gov Username

Forgot Your Password

If you forgot your NY.gov password, you can request to have it reset by answering shared secrets (if you previously set them up) or by having a link sent to the email address on file for your NY.gov ID. You must know your username to reset your password.

If you enter the wrong password too many times, you may get a message that your account is locked and to contact a system administrator. However, you do not need to contact an administrator; you can unlock your account by resetting your password.

Reset your NY.gov Password

Forgot Your Shared Secrets

After you sign in with your username and password, you can reset your shared secrets in the Update My Account tab of the NY.gov ID landing page. 

If you have confirmed that your username and password or personal information are correct and you are still having trouble signing in to your MyDMV account, try the following:

• Make sure you are using one of the following browsers:
  • Microsoft Edge
  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
• Clear your browser history, cookies, and temporary files
• If the above steps do not work, try
  • opening a private browser window (Incognito mode)
  • using a different browser
  • disabling plugins
  • signing in from another device (try using your phone, tablet, or another computer)
  • restarting your computer
  • disabling your Virtual Private Network (VPN), proxy, or internet anonymizer service if you use one

If you are still having trouble after following the instructions on this page, contact us.