MyDMV Account Help

MyDMV offers you personalized and secure online services. You do not need to mail in forms or visit a local DMV office. With MyDMV you can:  

• Change your address
• Check your license status (driving privilege)
• Check your registration information
• Order your driving record (abstract)
• Complete other online-eligible transactions 

You can access MyDMV with a new or existing NY.gov ID, or by entering personal information found on your most recent photo document.

To access MyDMV, you will need:

• the 9-digit DMV ID Number from your most recently issued New York State driver license, learner permit, or non-driver ID (see sample documents)  
• The 8-or-10-digit document number from your license, permit or non-driver ID (this number is usually on the back of your documents)
• your date of birth
• the ZIP code currently on file with the DMV (if you have recently moved you can update your address information after you log in)
• the last 4 digits of your Social Security Number

If you access MyDMV using an NY.gov ID you will only need to verify your DMV information the first time you access your profile. If you do not use NY.gov to access MyDMV you will need to provide this information every time you access your profile or complete some transactions.  

For more information about setting up an NY.gov ID, see Sign Up For NY.gov ID 

If you do not have a Social Security Number, you can request to have a one-time PIN mailed to the mailing address on file for your New York State license, permit or non-driver ID. This PIN will let you set up Shared Secrets. The PIN cannot be emailed to you or given over the phone.

Request a One-Time PIN

If you forgot your Shared Secrets, you can request to have them reset to the last 4 of your Social Security Number (you will then need to create new shared secrets). 

Request to Have Your Shared Secrets Reset 

Forgot Your Username

It is possible to have multiple NY.gov accounts, which may be associated with different email addresses.

If you forgot your NY.gov username, you can request that it be sent to the email address on file for your NY.gov account. This service will send you all of the NY.gov usernames on file for your email address.

Request Your NY.gov Username

Forgot Your Password

If you forgot your NY.gov password, you can request to have it reset by answering shared secrets (if you previously set them up) or by having a link sent to the email address on file for your NY.gov account. If you do not remember the answer to your security questions, choose the option to reset via email. You need to know your username to reset your password.

If you enter the wrong password too many times, you may get a message that your account is locked and to contact a system administrator.  However, you do not need to contact an administrator; you can unlock your account by resetting your password.

Reset your NY.gov Password

If you have confirmed that your username and password or personal information are correct and you are still having trouble logging into your MyDMV account, the troubleshooting tips below may help.

• Make sure you are using one of the following browsers:
  • Microsoft Edge
  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
• Clear your browser history, cookies, and temporary files
• If the above steps do not work, try
  • opening a private browser window (Incognito mode)
  • using a different browser
  • disabling plugins
  • logging in from another device (try using your phone, tablet, or another computer)
  • restarting your computer
  • disabling your Virtual Private Network (VPN), proxy, or internet anonymizer service (if you use one)

If you still have problems signing up after following the instructions on this page,  contact us.