Press Release - 01-28-2016
Joe Morrissey [email protected]
Casey McNulty [email protected]
FOR IMMEDIATE RELEASE
Thursday, January 28, 2016
NEW YORK STATE DMV ANNOUNCES RECORD-SETTING YEAR FOR WEBSITE TRANSACTIONS
More Than Six Million Transactions Processed Online in 2015, Setting New Record for Award-Winning Website
The New York State Department of Motor Vehicles (DMV) today announced that more than six million transactions were processed on its award winning website in 2015, shattering previous records and making it easier than ever to do business with DMV. The number of transactions, which include processes like renewing and replacing driver licenses, renewing and replacing registrations, and obtaining driving records, increased by 500,000 over 2014, and is up from four million transactions in 2011.
“This new way of doing business at DMV helps reduce wait times and furthers Governor Cuomo’s goal of running a smarter, more efficient state government that works for the people,” said DMV Executive Deputy Commissioner Terri Egan. “By making it easier to do business online, we continue to improve customer service. I encourage New Yorkers to take advantage of these services for a quicker, easier DMV experience.”
In 2012, Governor Cuomo launched the DMV Customer Service Initiative to increase efficiency, streamline services, and improve customer service. As part of this direction, DMV made improvements to its offices, website, and call centers. In September 2014, the average wait time at state-run DMV offices was reduced to 30 minutes, down from an average of 72 minutes in March 2013.
DMV’s website, which was redesigned in February 2014, makes dozens of transactions available to New Yorkers. It was named one of the nation’s best DMV websites and received a Pinnacle Award in 2015. Governor Cuomo announced in September that New Yorkers have made more than 700,000 reservations to visit state-run DMV offices since introducing the service in 2013, giving customers the opportunity to reserve a day and time convenient for them. Motorists may also sign up online to receive license, registration, and inspection renewal reminders via email and text message.
"We find that our customers increasingly want to do their business online, and DMV wants to accommodate them by providing every convenience possible to save time and resources," Egan said.
For more information about DMV, visit dmv.ny.gov.