Department of Motor Vehicles

FOR IMMEDIATE RELEASE
Tuesday, February 8, 2023

 DMV CELEBRATES LONG-AWAITED RETURN OF WHITE PLAINS DISTRICT OFFICE

New, Modern Facility Now Open at The Source at White Plains

Better Design Improves Customer Service

Lieutenant Governor Antonio Delgado joined New York State Department of Motor Vehicles (DMV) Commissioner Mark J.F. Schroeder at a grand opening event for DMV’s new White Plains office, located at The Source at White Plains shopping complex at 1 Maple Avenue.

 “It took us several years to get to this point, part of that due to the issues presented by the pandemic, but that time all seems worth it when you look at this new office,” said DMV Commissioner Schroeder. “I commend all of the hard work by our staff who work here, as well as other DMV colleagues who were involved in all of the planning and implementation to get us to this day.”

“This brand new space will provide incredible resources and customer service to the residents of Westchester County,” said Lt. Gov. Delgado. “This is about making government work for the people and ensuring a trip to the DMV is a smooth, seamless process. Thrilled we could open this office today and create a more efficient facility in White Plains.”  

The new office replaces a temporary office that had been set up in Tarrytown in the interim between when the old DMV office at White Plains Mall closed and before the new space was ready to move into. The office was designed to provide a more streamlined customer flow to make the experience easier and quicker for our customers.

The office was built from the ground up and includes an information screen to direct customers to where they need to go, improved seating and counter space and a dedicated area for new drivers to take their permit tests, including those seeking a commercial driver’s permit. Most transactions will be able to be completed so that customers can be in and out in 30 minutes or less.

Senator Shelley B. Mayer said, "I am very pleased that today the New York State Department of Motor Vehicles is open and ready to serve the people of Westchester. My constituents were very concerned about losing access to the White Plains office when the old office closed, so this will be a tremendous benefit to our district and to all of Westchester County. This is such a beautiful new facility, located centrally in the heart of White Plains. Congratulations to Commissioner Mark J.F. Schroeder and his team for this exciting opening!"

Assemblymember Chris Burdick said, “The New York State DMV has talked a lot about its goal of meeting its customers where they are. Bringing this office back into White Plains goes a long way toward that goal. I look forward to seeing this new location thrive and provide the level of service that our residents deserve.”

This office and other ongoing and upcoming renovations are part of the DMV’s overall transformation initiative, in which the department is modernizing its technology and streamlining its customer service options. The goal of this transformation effort is to shatter New Yorkers’ perceptions of DMV by providing simplified, effective, and responsive services.

As part of that plan, the focus is to make the DMV less complicated for customers and employees; providing more ways for customers to interact with DMV; and make transactions and services simpler so that customers are successful the first time and do not require a repeat visit.

In addition to physical changes in DMV offices, the agency is in the process of making significant improvements to its website, putting more transactions online, expanding access to DMV services in their communities, and launching new digital services, including a digital pre-screen process for customers applying for a REAL ID or enhanced driver license.

For more information about DMV, visit dmv.ny.gov, or follow the DMV conversation online at Facebook, Twitter and Instagram.