Press Release - 03-11-2020
FOR IMMEDIATE RELEASE
Wednesday, March 11, 2020
DMV OPENS NEW OFFICES ON LONG ISLAND TO EXPAND CUSTOMER SERVICE OPTIONS IN THE REGION
Mobile testing center added to Riverhead office
Additional Locations Now Open in New York City
The New York State Department of Motor Vehicles (DMV) announced today that it has opened two new locations on Long Island to better serve customers in the region. A new satellite office is now open at SUNY Empire State College’s Selden campus in Suffolk County. A second Garden City location has also been opened on Oak Street in Nassau County.
Both locations will serve customers completing license transactions, like applying for a permit or upgrading to a REAL ID or Enhanced Driver License. The offices will serve customers by appointment only. Customers can make a reservation online today.
In addition, a new, mobile permit testing center has expanded the footprint of the Riverhead location, allowing more customers to take the permit test at one time, which helps reduce the wait time for everyone in the office.
“We are taking these important steps as part of our continuing effort to make it easier for our customers to do their business with the DMV,” said DMV Commissioner Mark J.F. Schroeder. “We are continuously evaluating our operations to make it faster and more convenient for the people we serve, especially as we experience a drastic increase in customers visiting our offices.”
To further improve customer service, the DMV also opened three new satellite offices in New York City—at Queens College, the Adam Clayton Powell Jr. State Office Building in Manhattan, and at the Shirley A. Chisholm State Office Building in Brooklyn. These locations will also serve customers by appointment who need to get or renew a license, apply for a permit, or upgrade to a REAL ID or Enhanced Driver License.
These new offices build on the measures the DMV has taken to improve customer service as it manages unprecedented crowds. The DMV extended its office hours, added Saturday appointments, and expanded capacity in its offices with additional workstations and over 400 new employees.
DMV also has added signage and developed informational flyers to improve communication and customer service. We also increased the number of reservations and continue to schedule future appointments or offer customers an appointment later in the day, so they do not have to wait in line.
The DMV also offers more than 60 online transactions and encourages customers who do not need to visit an office to take advantage of the simple and expedient service online.