Press Release - 03-11-2020
FOR IMMEDIATE RELEASE
Wednesday, March 11, 2020
DMV OPENS NEW OFFICES IN NEW YORK CITY TO EXPAND CUSTOMER SERVICE OPTIONS IN THE REGION
Additional Locations Now Open on Long Island
The New York State Department of Motor Vehicles (DMV) announced today that it has opened three new locations in New York City to better serve customers in the region. New satellite offices are now open at Queens College, the Adam Clayton Powell Jr. State Office Building in Manhattan, and at the Shirley A. Chisholm State Office Building in Brooklyn.
These locations will serve customers completing license transactions, like applying for a permit or upgrading to a REAL ID or Enhanced Driver License. The offices will serve customers by appointment only. Customers can make a reservation online today.
In addition, the License Express office in Manhattan, which had been closed due to damage from a fire, has reopened. Reservations are also required for this office.
“We are taking these important steps as part of our continuing effort to make it easier for our customers to do their business with the DMV,” said DMV Commissioner Mark J.F. Schroeder. “We are continuously evaluating our operations to make it faster and more convenient for the people we serve, especially as we experience a drastic increase in customers visiting our offices.”
To further improve customer service, the DMV also opened two new offices on Long Island—a satellite office at Empire State College’s Selden campus in Suffolk County and a second office in Garden City in Nassau County. These locations will also serve customers by appointment who need to get or renew a license, apply for a permit, or upgrade to a REAL ID or Enhanced Driver License.
These new offices build on the measures the DMV has taken to improve customer service as it manages unprecedented crowds. The DMV extended its office hours, added Saturday appointments, and expanded capacity in its offices with additional workstations and over 400 new employees.
DMV also has added signage and developed informational flyers to improve communication and customer service. We also increased the number of reservations and continue to schedule future appointments or offer customers an appointment later in the day, so they do not have to wait in line.
The DMV also offers more than 60 online transactions and encourages customers who do not need to visit an office to take advantage of the simple and expedient service online.