Department of Motor Vehicles

FOR IMMEDIATE RELEASE
Monday, March 27, 2023

DMV CELEBRATES GRAND OPENING OF NEW HARLEM DISTRICT OFFICE

New, Modern Facility Now Open at 5th Avenue and 125th Street

Better Design Improves Customer Service

Lieutenant Governor Antonio Delgado joined New York State Department of Motor Vehicles (DMV) Commissioner Mark J.F. Schroeder at a grand opening event for DMV’s new Harlem office, located at 5 West 125th Street (Martin Luther King Boulevard), near the corner of 5th Avenue.

“We are excited to be in this new space here and to present it to our customers,” said DMV Commissioner Schroeder. “I commend all of the hard work by our staff who work here, as well as other DMV colleagues who were involved in all of the planning and implementation to get us to this day.”

“This brand-new space will provide incredible resources and customer service to the residents of Harlem and Northern Manhattan,” said Lt. Gov. Delgado. “This is about making government work for the people and ensuring a trip to the DMV is a smooth, seamless process. I’m thrilled to be here to open this office today and create a more efficient facility in Harlem.”  

The new office replaces an office that had been located further down 125th Street and was designed to provide a more streamlined customer flow to make the experience easier and quicker for our customers. That includes an information screen to direct customers to where they need to go, improved seating and counter space and a dedicated area for new drivers to take their permit tests, including those seeking a commercial driver’s permit. Most transactions will be able to be completed so that customers can be in and out in 30 minutes or less.

This office and other ongoing and upcoming renovations are part of the DMV’s overall transformation initiative, in which the department is modernizing its technology and streamlining its customer service options. The goal of this transformation effort is to shatter New Yorkers’ perceptions of DMV by providing simplified, effective, and responsive services.

As part of that plan, the focus is to make the DMV less complicated for customers and employees; providing more ways for customers to interact with DMV; and make transactions and services simpler so that customers are successful the first time and do not require a repeat visit.

In addition to physical changes in DMV offices, the agency is in the process of making significant improvements to its website, putting more transactions online, expanding access to DMV services in their communities, and launching new digital services, including a digital pre-screen process for customers applying for a REAL ID or enhanced driver license.

For more information about DMV, visit dmv.ny.gov, or follow the DMV conversation online at Facebook, Twitter and Instagram.   

###