Press Release - 12-22-2021

DMV news

Wednesday, December 22, 2021

Many Customers are served within less than 15 minutes

The New York State Department of Motor Vehicles (DMV) today announced that an effort to transform customer service has resulted in significantly shortened wait times at its offices. On average, customers visiting offices on Long Island, in New York City, and the counties of Westchester, Albany, Rockland and Onondaga can complete their transactions in less than 15 minutes after arriving to a DMV office. That is down significantly from an average 45-minute wait time in January 2020.

Customer satisfaction has also improved dramatically over the past year in every region, with customers rating the experience near or above a 9-out-of-10, on average, based on quarterly surveys done of DMV customers.

“We are in the midst of transforming the DMV into a much more customer-friendly operation, and we are already seeing the benefits of that work through the positive reactions of our customers,” said DMV Commissioner Mark J.F. Schroeder. “Reducing wait times is just the beginning. New Yorkers can look forward to more improvements in the months to come.”

Office reservations have contributed to historically short wait times. In fact, most DMV offices can accommodate customers with same-day reservations, allowing them to get what they need when it’s convenient for them.

DMV also has cut down on wait times in its offices by offering more than 60 transactions online, including renewing a license or registration, registering a vehicle, ordering replacement documents, and changing an address. Customers can find out more about available online DMV transactions on the DMV’s website.

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