When DMV creates a LENS roster, we issue a personal user ID and password to the applicant. If your organization has more than one person who may use LENS, we will gladly issue additional user IDs. Every LENS user may, and should, have their own personal logon. Please do not share your logon or password with others.
To get an additional user ID, please email us at [email protected] [2] with all of the following
We will then
The password is the only LENS information that we ever send to a user’s personal mailing address. We will not send a password to an office address.
If a LENS user leaves your organization you can remove them by completing the following steps:
If a LENS user leaves your organization and you cannot log in to LENS, please email us at [email protected] [2]. Identify the user and your LENS customer number. We will disable the departed user’s access to your LENS roster.
If someone is taking on another user’s duties, follow the instructions in the topic above for requesting additional user IDs. Do not share the former user’s ID and password with the new user. We will not provide support to any person who is using another person’s user ID. We may revoke shared user IDs upon discovery.