The LENS Help Desk routinely reviews its users’ records for signs of difficulty. We may call, write or send a postal letter with diagnostic information. If you received a letter, please see the list below for guidance.
If you need to designate a new person to manage your LENS roster, see the guidance at adding and removing users [1]. If your established users are unable to log onto LENS successfully, ask them to contact our Help Desk [2]. We will need your LENS Customer number from the letter when they call or write [2].
See the guidance at adding and dropping drivers [3].
If you have had any drivers join or leave your organization in the past 18 months, please log into LENS. Check your list of drivers and add or drop drivers [3] as appropriate. If there have been no changes in your organization, you may disregard this message.
LENS is not free of charge. Keep a sufficient balance [4] in your escrow account to cover your LENS usage. See instructions for depositing your payment into your escrow account [5].
Please log into LENS. Check your list of drivers, and add or drop drivers [3] as appropriate.
Please log into LENS. Visit the link to “Modify Account Settings”. Enter your correct e-mail address for receiving notifications.
Please log into LENS. Visit the link to “Modify Account Settings”. Select the notifications you need from LENS. If you intend to use LENS only to produce driving records, and do not need notifications, you may disregard this message.
If you need to designate a new person to manage your LENS roster, or this user no longer has LENS duties, see the guidance at adding and removing users [1]. If the user is unable to log onto LENS successfully, our Help Desk is available [2]. We will need your LENS Customer number from the letter when they call or write [2].
Contact our Help Desk [2]. We will need your LENS Customer number from the letter when you call or write [2].