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DMV Call Centers

DMV Call Center Representatives are available for general assistance on weekdays (except state holidays) between 8:00 a.m. and 4:30 p.m. (Eastern Time). 

Important Note: Our Call Center Representatives cannot process transactions.  If you need to process a transaction, do it online now! [1]

General Telephone Assistance (DMV Call Centers)

1-518-486-9786 or 1-800-698-2931

Telecommunications Device for the Deaf (TDD)

711 or 1-800-662-1220 (have the relay operator dial 1-518-486-9786)

Get Language Assistance During Normal Business Hours

Please call us at 1-518-486-9786 for free language assistance services (press 9) [2]

Additional Numbers for Telephone Assistance:

The phone numbers listed below can only be used for the DMV Service listed.  Please call the General Telephone Assistance phone number listed above for other DMV Services.

Bad Check

9:00 a.m. - 3:00 p.m. weekdays (except state holidays)

518-474-5766

Clean Pass Vehicles

8:00 a.m. - 4:00 p.m. weekdays (except state holidays)
1-518-486-9786

Division of Safety and Business Hearings

8:00 a.m. - 4:00 p.m. weekdays (except state holidays)

1-518-474-1509

Insurance Services Bureau

8:30 a.m. - 4:15 p.m. weekdays (except state holidays)
1-518-474-0700

Personalized and Custom Plates

8:00 a.m. - 4:00 p.m. Monday - Thursday (except state holidays)
1-518-402-4838

Refund/Credit Card

9:00 a.m. - 3:00 p.m. weekdays (except state holidays)
1-518-474-0904

Salvage Vehicles 

Salvage exam scheduling and transport permits
9:00 a.m. - 4:00 p.m. 
1-518-486-6560

Salvage paperwork and salvage titles
Tuesdays - Wednesdays 9:00 a.m. - 4:00 p.m.
1-518-473-0399

Schedule a Road Test 

24 hours a day, 7 days a week
1-518-402-2100

Title Services Bureau 

8:30 a.m. - 4:00 p.m. weekdays (except state holidays)
1-518-486-4714

Traffic Violations Bureau (TVB)

New York City 
8:00 a.m. - 4:30 p.m. weekdays (except state holidays)
1- 718-488-5710

Find TVB locations [3]