Important: Read about new rules regarding dealer record keeping. [1]
The New York State DMV regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in New York.
The DMV advises all consumers who have a complaint against a dealer or transporter, to make an attempt to resolve their complaint with the business manager. If they are not successful, they are advised to contact the DMV Consumer & Facilities Services Complaint Unit.